Refund & Cancellation Policy

Last updated: 3 August 2026 We want you to purchase with confidence. Because our products are digital and access is delivered instantly, our refund terms are as follows. 

  1. Digital product nature. All Informational Compass products are digital like question banks, mark schemes, and worked solutions with immediate online access. Once accessed, digital content cannot be "returned" in the way physical goods can. 

  2. Refund eligibility. We offer a refund if:

• You were charged but did not receive access to the product, and we are unable to resolve the access issue within 48 hours of your report; or
• You were charged more than once for the same product (duplicate transaction); or
• You purchased the wrong product and contact us before accessing the content, within 48 hours of purchase.

3. Non-refundable situations. Refunds are not available where the content has been substantially accessed, downloaded, or consumed, or where a refund request is made on grounds of exam outcome, change of mind after accessing content, or purchase of the correct product as described. 

4. How to request a refund. Email informationalcompass@gmail.com within 7 days of the transaction with your order/transaction ID, the email used at purchase, and a brief description of the issue. We respond to all refund requests within 2 business days. 

5. Processing. Approved refunds are processed to the original payment method via Razorpay. Refunds typically reflect in your account within 5–10 business days, depending on your bank. 

6. Cancellations. Since access is granted instantly on payment, an order cannot be cancelled after successful payment; the refund terms above apply instead. 

7. Contact. For any questions about this policy, write to informationalcompass@gmail.com.